FAQ

1. What is the return policy?

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. 

2. How do I start a return?

To start a return, please contact us at meaghan@7deadlyswims.ca. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

3. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

4. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed on your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

5. How can I contact customer support?

If you have any other questions or need further assistance, please feel free to contact us at meaghan@7deadlyswims.ca. We are here to help!